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Is it gonna be a Build Your Own Character? Would love to be able to customise and name the main character.  

Not a bug, but a misuse of word. Given the context, what the traveler is saying is that they want to provide help to the crew. So the word should be "unhelpful" and not "helpless". 

"Helpless" means receiving no help. As in "no one is helping this helpless person."

"Unhelpful" means providing no help. As in "this unhelpful person is not helping anyone." And this is what the traveler meant.

A suggestion: While I think the title is good and pretty clever. It's bad marketing and community-wise. When people google "Baradise Escape", the top results will be Paradise Escape, Escape From Paradise or Burnout Paradise. People will have a hard time googling things related to the game. 

An example would be: The game Little Nightmares' previous title was Hunger. But the search result for "Hunger (Video) Game" only showed the movie/book series Hunger Game. So the devs chose a better, more unique title.